Reference

Account terms and data protection at kodealam

Q: How do I request a copy of my personal data?

Email support@kodealam.click with your account username and request a data download. We provide your data in a readable format within 30 days at no charge. This includes your account history, transactions, deposits, withdrawals and any messages you have sent us.

When you open an account with us, your information, deposits and withdrawals are handled under clear legal terms.

Account verification requiredData encrypted at rest and in transitSupport in your language

Explore the Lobby Read FAQ

How our terms apply to you

kodealam Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your use of kodealam depends on local law. When you create an account, you agree to our terms of service, which cover account ownership, deposit and withdrawal rules, game rules, and dispute resolution. We process your personal data — name, email, phone, payment details — only

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to operate your account, process transactions via DANA, OVO, GoPay and QRIS, and contact you about your account activity. We do not share your data with third parties except where required by law or to process your payments. Your data is stored securely and deleted according
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to our retention policy. You have the right to request access, correction or deletion of your personal data at any time by contacting our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

Contact us about your account or data

Team online

Email support

Send your account or data questions to our support team. We respond to all emails within 24 hours on weekdays, including queries about your personal information, deposit records, and account changes.

Live chat

Open the chat widget in your account lobby during support hours. Our team is available Monday to Friday, 09:00 to 20:00 Jakarta time, to answer questions about your account terms, data access or withdrawal disputes.

Account settings

Update your legal details, email, phone and payment methods directly in your account settings. Changes take effect immediately and are logged in your account history for transparency and verification.

SECURITY AND PRIVACY

How we protect your account and data

Account verification

When you open an account, we ask for your name, email, phone and payment details. We verify this information before your first deposit to prevent fraud and keep your account secure. Verification usually completes within minutes.

Payment security

Deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. We never store your payment credentials; each transaction is processed by your payment provider directly. Withdrawals are verified against your account details before being sent.

Data encryption

Your personal data, account history and chat messages are encrypted at rest on our servers and in transit over HTTPS. We use industry-standard protocols to prevent unauthorized access, interception or alteration of your information.

Cookie and tracking

We use cookies to keep you logged in, remember your preferences and track your gameplay. You can manage cookie settings in your browser. We do not sell cookie data to advertisers; it is used only for your account experience and fraud prevention.

Data retention

We keep your account, transaction and chat records for as long as your account is active. After you close your account, we retain records for seven years where required by law, then delete them securely. You can request early deletion in writing.

Your rights and requests

You can request access to your data, correct errors, download your account history, or ask us to delete your account. Send these requests to [email protected] with your account username. We respond within 30 days or inform you if more time is needed.

Your legal questions answered

Your account remains open and your balance is preserved indefinitely. If you do not log in for 12 months, we may contact you to confirm you want to keep your account active. You can reactivate a dormant account by logging in at any time.

Yes. To close your account permanently, contact our support team via email or live chat. We will close your account, pay out any remaining balance to your registered payment method within 3-5 business days, and delete your data according to our retention policy.

We collect your name, email, phone, date of birth, address and payment details. This data is used to verify your identity, process deposits and withdrawals, comply with local law, prevent fraud, and send you account notices. We do not use it for marketing without your consent.

Email [email protected] with your account username and request a data download. We provide your data in a readable format within 30 days at no charge. This includes your account history, transactions, deposits, withdrawals and any messages you have sent us.

Yes. We do not store your DANA, OVO, GoPay or QRIS credentials. Each transaction is encrypted and processed directly by your payment provider. Your account balance is kept in a secure, segregated account separate from our operating funds.

Contact our support team immediately via live chat or email. We will secure your account, review your recent activity, and help you change your password. If unauthorized transactions occurred, we investigate and process refunds where appropriate.

Yes. If you believe a transaction was unauthorized or a withdrawal failed, contact support within 30 days with your transaction ID. We investigate disputes with your payment provider and respond with our findings and resolution within 14 business days.

Account terms and data protection at kodealam

Contact us about your account or data

Email support

Live chat

Account settings

How we protect your account and data

Account verification

Payment security

Data encryption

Cookie and tracking

Data retention

Your rights and requests

Your legal questions answered

01 What happens to my account if I stop playing?

02 Can I close my account permanently?

03 What personal data does kodealam collect and how is it used?

04 How do I request a copy of my personal data?

05 Is my payment information safe with kodealam?

06 What should I do if I think my account has been compromised?

07 Can I dispute a transaction or withdrawal?

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