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Your Account Rights on kodealam

When you open an account with us, you're entering into a clear agreement about how your account works, what we can ask of you, and how your deposits…

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kodealam Your Account Rights on kodealam
GET HELP WITH TERMS

How to Reach Us About Our Terms

Our support team is here if you have questions about how our Terms & Conditions apply to your account or situation. We respond to account inquiries in real time via chat during lobby hours, and we handle formal requests—such as data corrections or disputes—through email within one business day. You can also request a copy of our full policy document or clarification on a specific clause by contacting support directly.

Team online

Live Chat

Reach our support team instantly through the chat widget at the bottom right of your lobby. Available during all hours when the platform is open for play.

Email Support

Send formal requests, policy clarifications or account-related questions to our support email. We respond within one business day with full details.

Account Settings

Review and update your personal details, payment information and privacy preferences directly from your account profile without contacting support.

SECURITY & DATA

How We Handle Your Information

kodealam protects your account data, payment details and identity information using encryption and secure server infrastructure.

Encryption & Security

All account login, payment data and personal details are encrypted end-to-end. We use SSL certificates and secure data centres to protect your information during transmission and storage.

Data Retention

We keep your account records for seven years to comply with anti-money-laundering rules and to resolve disputes. Older data is archived securely and then deleted after legal holds expire.

Payment Processor Partners

DANA, OVO, GoPay and QRIS handle deposits and withdrawals under their own privacy policies. We do not store your full payment credentials—only transaction records for your account statement.

Fraud Prevention

We monitor for unusual account behaviour, duplicate accounts and high-risk transactions. If we flag activity as suspicious, we may ask you to verify your identity before processing withdrawals.

Your Data Rights

You can request a copy of your personal data, ask us to correct errors or request deletion of your account and associated records through our support team or account settings.

Policy Updates

When we update our Terms & Conditions, we notify you by email and in-lobby message. You must accept new terms to continue playing; continued use implies consent.

Terms & Conditions Questions We Hear Most

Players in Yogyakarta and across Indonesia often ask about account ownership, what happens if they forget their password, how long withdrawals take, and whether they can close their account. Below are answers to the questions we get most often about how our Terms & Conditions work in practice.

No. Each account is personal and non-transferable. Your account must be registered in your own name, verified with your own ID, and accessed by you alone. Sharing credentials or allowing others to play on your account violates our Terms and can result in account suspension and forfeiture of your balance.

Open the login page, tap 'Forgot Password', and we'll send a reset link to your registered email address. That link works for thirty minutes. Create a new password, and you're back in immediately. If you don't receive the email, check your spam folder or contact support via live chat.

Withdrawals to DANA, OVO, GoPay and QRIS typically arrive within two to four hours after you request them. We verify each withdrawal for fraud and anti-money-laundering compliance, then send funds to your payment provider. Bank transfers may take until the next business day depending on your bank's processing schedule.

Yes. Contact our support team via live chat or email and request account closure. We'll permanently disable your login, zero your balance (paying out any remaining funds to your registered payment method) and delete your personal data after the retention period required by local law expires.

Accounts registered with false information violate our Terms and anti-money-laundering rules. We will suspend your account immediately, forfeit any balance on it and report the breach where required by local law. Withdrawals in progress will be cancelled and refunded to your payment method.

Yes. Go to your account settings, select 'Payment Methods' and add a new DANA, OVO, GoPay or QRIS account. Future deposits and withdrawals will use the new method. Existing transaction history stays tied to your account regardless of which payment method you're using.

Contact support immediately with details of the disputed transaction. We'll investigate within three business days and review logs of the bet, game round or deposit. If we find an error on our side, we'll reverse the charge or correct your balance. If the transaction was authorized by you, our investigation confirms it and we'll explain why the charge stands.

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