What if I spot unauthorized activity in my account?

Check your History tab and note the login or transaction details. Contact our support team immediately through the In-app Privacy Center or email support@kodealam.click. We'll investigate within 24 hours and reverse fraudulent transactions if confirmed.

Reference

Privacy Policy – How We Protect What You Share

When you open an account with kodealam, you're sharing personal and payment details with us.

Data you controlTransparent collectionSecurity first

Explore the Lobby Read FAQ

What We Collect and Why

kodealam Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect information necessary to run your account, process payments and comply with local regulations. This includes your name, email, phone number, date of birth and financial details when you deposit via DANA, OVO, GoPay or QRIS. We also collect data about how you use the

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lobby – which games you open, how long you play, and your device type – so we can improve the experience and detect fraud. Your withdrawal requests trigger additional verification checks to confirm your identity and prevent unauthorized access. We never sell your personal data to
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third parties. Where local law permits, we may share anonymized gameplay data with our game studios to improve their titles.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about this privacy policy, how we use your data, or want to request access to or deletion of your personal information, our support team is here to help. We respond to privacy requests within five business days. Reach us through your account settings or direct message.

Team online

In-app Privacy Center

Open your account settings, tap Help, then Privacy Request. Submit a form directly to our data team and we'll respond within five business days with confirmation.

Email Support

Send privacy questions to [email protected] with your account email and a brief description. Our team handles all requests personally and confirms receipt within 24 hours.

Account Settings

Go to My Account, then Data & Privacy. View what information we hold on file, see your login history, and manage your cookie and email preferences from one dashboard.

HOW WE SECURE IT

Data Security and Account Protection

Your account and payment information are protected by industry-standard encryption across every transaction. We use two-factor authentication on all withdrawals, so even if someone learns your password, they can't access your wallet.

Encryption Standard

All data in transit and at rest uses 256-bit SSL encryption. When you log in from Jakarta or anywhere else, the connection between your device and our servers is encrypted end-to-end.

Two-Factor Withdrawal

Every withdrawal request sends a one-time code to your registered phone. You must enter this code to confirm the transfer, stopping unauthorized cashouts even if your password is compromised.

Payment Partner Compliance

DANA, OVO, GoPay and QRIS transfers are processed through certified payment gateways that meet local banking standards. Your card or wallet credentials are never stored on our platform.

Activity Log & History

Every login, deposit and withdrawal is recorded in your History tab with timestamp and device details. Review it anytime to spot unauthorized activity and report it to our support team.

Data Retention Policy

We retain your account data for as long as your account is active. After closure, personal details are deleted within 90 days unless local law requires longer retention for compliance.

Request Account Changes

Need to update your email, phone or payment method? Go to Account Settings, then Personal Data. Changes take effect immediately and are logged for your security audit trail.

Privacy Policy Questions Answered

Below are the questions we hear most often about how we handle your data and what rights you have. If yours isn't answered here, reach our support team through the channels listed above.

We collect your account holder name, phone number, transaction amount and timestamp. The payment gateway processes your card or wallet credentials securely; we never store them. We also record which payment method you used to help you manage your account later.

Yes. Go to My Account > Data & Privacy, then tap Request My Data. We'll compile all information we hold – account details, payment history, login logs and game records – and send it as a downloadable file within five business days.

Personal details like your name and phone are deleted within 90 days of account closure. Transaction records and game history may be retained longer where local law requires it for financial compliance, but your access is removed immediately.

We share only anonymized gameplay data – which games you played, session length, bet sizes – to help studios improve titles. Your name, email, phone and payment details are never shared. Where local law permits, we may share this data; your settings control this choice.

Open your account settings, go to Account Management, and tap Request Closure. We'll disable your login within 24 hours. Personal data is then deleted within 90 days unless local law requires us to keep transaction records for longer.

Your withdrawal history is private and visible only to you in the History tab. When you withdraw via DANA, OVO, GoPay or QRIS, that transaction appears on your personal payment app – not on ours – so your privacy extends to your bank or wallet provider too.

Check your History tab and note the login or transaction details. Contact our support team immediately through the In-app Privacy Center or email [email protected]. We'll investigate within 24 hours and reverse fraudulent transactions if confirmed.

Privacy Policy – How We Protect What You Share

Contact Us About Your Privacy

In-app Privacy Center

Email Support

Account Settings

Data Security and Account Protection

Encryption Standard

Two-Factor Withdrawal

Payment Partner Compliance

Activity Log & History

Data Retention Policy

Request Account Changes

Privacy Policy Questions Answered

01 What data do you collect when I deposit using DANA, OVO, GoPay or QRIS?

02 Can I request a copy of all my personal data?

03 How long do you keep my data after I close my account?

04 Do you share my information with the game studios like Evolution or Pragmatic Play?

05 How do I delete my account and all my data?

06 Is my withdrawal history private, or can anyone see it?

07 What if I spot unauthorized activity in my account?

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